Terms of service

1. The Service

Saleya is a software-as-a-service platform that provides business management and omnichannel functionality, including tools for managing customers, products, orders, sales, communications, and integrations with third-party platforms. Features available to you may depend on your subscription plan, configuration, and connected third-party services.

2. Account

You are responsible for:

• Providing accurate account information
• Maintaining the security of your account
• Keeping your authentication credentials confidential
• All activity performed through your account

You must not use Saleya for unlawful purposes or in violation of applicable laws or regulations.

3. Business data

You retain ownership of the business information and content that you submit to Saleya. You grant Saleya a limited license to process, store, transmit, and otherwise use such information solely as necessary to provide, maintain, secure, and improve the Service. You are responsible for ensuring that you have the necessary rights and permissions to process information that you submit to Saleya.

4. Third-party integrations

Saleya may integrate with third-party platforms, including Meta services such as WhatsApp, Instagram, Facebook, Messenger, Threads, and Meta Commerce. Your use of these integrations is subject to the applicable terms, policies, and requirements of the relevant third-party provider. You are responsible for maintaining any required third-party accounts and permissions. Saleya does not control third-party platforms and cannot guarantee their availability, functionality, policies, or continued access.

5. Meta integrations

When you connect a Meta account to Saleya, you authorize Saleya to access and process the information and functionality permitted by the permissions you grant. You may disconnect a Meta integration at any time through the available functionality. Saleya does not sell information obtained through Meta integrations.

6. Subscription and payment

Certain Saleya features may require a paid subscription. Pricing, billing periods, usage limits, and available features are presented before purchase or activation of a paid plan. Unless otherwise stated, subscription fees are non-refundable except where required by applicable law or expressly provided by Saleya.

7. Acceptable use

You may not use Saleya to:

• Violate applicable laws or regulations
• Infringe intellectual property or privacy rights
• Send spam or unauthorized communications
• Distribute malware or malicious code
• Attempt to gain unauthorized access to Saleya or third-party systems
• Abuse third-party APIs or platform functionality
• Circumvent technical or security restrictions
• Use the Service for fraudulent or deceptive activities

8. Third-party platform compliance

When using integrations with third-party platforms, you must comply with the applicable policies of those platforms. For example, when using Meta integrations, you are responsible for complying with applicable Meta Platform Terms, Commerce policies, messaging policies, and other relevant requirements.

9. Availability

We aim to provide a reliable service but do not guarantee that Saleya will always be available, uninterrupted, or error-free. The Service may occasionally be unavailable due to maintenance, upgrades, technical problems, third-party service outages, or circumstances beyond our reasonable control.

10. Intellectual property

Saleya, including its software, interface, design, trademarks, logos, and underlying technology, is owned by or licensed to Saleya and is protected by applicable intellectual property laws. These Terms do not transfer ownership of Saleya’s intellectual property to you.

11. Suspension and termination

We may suspend or terminate an account if:

• You materially violate these Terms
• Your use of the Service creates a security risk
• You engage in fraudulent or unlawful activity
• Required by law or a third-party platform
• You fail to pay applicable fees

You may stop using Saleya at any time.

12. Disclaimer

To the maximum extent permitted by applicable law, Saleya is provided on an “as is” and “as available” basis. We do not guarantee that the Service will satisfy every business requirement or that third-party integrations will remain available or unchanged.

13. Limitation of liability

To the maximum extent permitted by applicable law, Saleya shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Nothing in these Terms limits liability that cannot legally be limited under applicable law.

14. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we may provide reasonable notice and update the “Last updated” date.

15. Governing law

These Terms are governed by the laws applicable in the Argentine Republic, unless mandatory applicable law provides otherwise.

16. Contact

For questions regarding these Terms: Mikhaylova Elizaveta, CUIT 27-96484417-3, Argentina — legal@saleya.app.